Frequently Asked Questions

Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders may take 10-15 business days depending on your location.

Yes! We offer free standard shipping on all orders within the United States. International shipping rates vary by location and are calculated at checkout.

Once your order ships, you'll receive a tracking number via email. You can also track your order anytime by visiting our Track Order page and entering your order number and email address.

For optimal results, use a high-resolution photo (at least 1000x1000 pixels) with good lighting and a clear view of your pet. Photos with simple backgrounds work best. Our team will enhance and optimize your image before creating the hologram.

Yes! You can add your pet's name, dates, or a short message during the customization process. We recommend keeping text brief for the best visual effect.

We offer three sizes: Standard (2.5" x 2.5" x 2.5"), Premium (3" x 3" x 3"), and Deluxe (4" x 4" x 4"). Each comes with an LED light base to illuminate your hologram beautifully.

Your photo is laser-engraved into premium crystal glass using advanced 3D technology. When placed on the included LED base, the engraving comes to life as a stunning three-dimensional holographic image.

Yes! Every hologram comes with a premium LED light base. The base features multiple color options and brightness settings, powered by USB or batteries (included).

We offer a 30-day satisfaction guarantee. If you're not completely happy with your hologram, contact us within 30 days of delivery for a full refund or replacement. Custom items must be unused and in original packaging.

Contact our support team at support@myglowpaw.com with your order number and reason for return. We'll provide a prepaid return label and process your refund within 5-7 business days of receiving the item.

We package every hologram with extreme care, but if yours arrives damaged, please contact us immediately with photos. We'll send a replacement at no charge or issue a full refund.

Clean your crystal gently with a soft, lint-free cloth. Avoid harsh chemicals or abrasive materials. Keep it away from direct sunlight for extended periods to prevent any potential fading of the engraving.

Your hologram is laser-engraved into premium crystal and will last a lifetime with proper care. The LED base is designed for years of use, and replacement bases are available if needed.

Yes! The included LED base features 7 different color options and adjustable brightness. You can cycle through colors or set it to your favorite one using the touch control button.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Absolutely. We use industry-standard security measures to protect your data. We never store credit card information on our servers, and all payment processing is handled through secure, PCI-compliant payment gateways.