Shipping Policy

1. Processing Time

Each GlowPaw holographic memorial is custom-made to order with your personalized photos and specifications. Our production process ensures the highest quality for your cherished memories.

2. Shipping Methods and Delivery Times

We offer multiple shipping options to meet your needs. Delivery times are estimates and begin after your order has been processed and shipped.

3. Shipping Carriers

We partner with trusted shipping carriers to ensure your holographic memorial arrives safely:

• USPS (United States Postal Service) - Standard shipping
• UPS (United Parcel Service) - Expedited and Express shipping
• FedEx - Express shipping (select locations)

The carrier is automatically selected based on your location and chosen shipping method to ensure optimal delivery.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Carrier information
• Estimated delivery date
• Direct link to track your package

You can also track your order anytime by visiting our Track Your Order page and entering your order number and email address.

Please allow 24 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

5. Domestic Shipping (United States)

We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories.

Special Considerations:

• Alaska & Hawaii: May require additional 2-4 business days for delivery
• P.O. Boxes: Accepted for Standard shipping only
• Military Addresses (APO/FPO): Accepted with Standard shipping, delivery times may vary

6. International Shipping

We are pleased to offer international shipping to select countries. International orders require additional processing and delivery time.

Customs and Import Duties

International customers are responsible for:

• All customs duties, taxes, and import fees imposed by your country
• Providing accurate customs information
• Any delays caused by customs clearance

These fees are not included in your order total and are collected by your local customs office upon delivery. GlowPaw has no control over these charges and cannot predict their amount.

Countries We Ship To

We currently ship to most countries in:

• Canada
• United Kingdom
• European Union
• Australia
• New Zealand
• Select countries in Asia and South America

If your country is not listed at checkout, please contact us at support@myglowpaw.com to inquire about shipping availability.

7. Shipping Address Requirements

To ensure successful delivery, please provide:

• Complete and accurate street address (we cannot ship to incomplete addresses)
• Apartment, suite, or unit number if applicable
• Valid phone number for delivery contact
• Correct ZIP/postal code

8. Delivery Issues

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it:

• Check with neighbors or household members
• Look around your property (porches, garages, mailrooms)
• Contact your local post office or carrier
• Wait 24-48 hours, as sometimes packages are marked delivered early

If you still cannot locate your package after 48 hours, contact us at support@myglowpaw.com. We will work with the carrier to investigate and file a claim if necessary.

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and product
• Keep all packaging materials
• Contact us within 7 days at support@myglowpaw.com
• Provide your order number and photos of the damage

We will arrange for a replacement or refund according to our Refund Policy.

Delivery Delays

While we strive for on-time delivery, delays may occur due to:

• Weather conditions
• Natural disasters
• Carrier delays or strikes
• Customs processing (international orders)
• Incorrect address information
• Holidays and peak shipping seasons

GlowPaw is not responsible for delays caused by the shipping carrier or circumstances beyond our control. If your order is significantly delayed, please contact us and we will assist in tracking your package.

9. Refused or Unclaimed Packages

If you refuse delivery or fail to claim your package, resulting in its return to us:

• You will be responsible for return shipping costs
• A restocking fee of 20% may apply
• Refunds will be issued minus shipping costs and restocking fees
• Custom products may not be eligible for refund

Please ensure someone is available to receive your package or provide delivery instructions to the carrier if needed.

10. Holiday Shipping Deadlines

To ensure delivery by specific holidays, please place your order by the following deadlines:

These deadlines account for both processing and shipping time. We recommend ordering early during peak seasons to avoid disappointment.

11. Contact Us

If you have questions about shipping or need assistance with your order, please contact us: